This Privacy Policy aims to help you understand how https://yourtrueglowshop.com (referred to here as “We,” “Us,” or “Our”) collects, shares, and uses the information you provide when making a purchase on our website.
Information Collected
When you visit https://yourtrueglowshop.com, certain details about your device are automatically gathered. This includes information such as your web browser type, IP address, geographic location, and time zone. Additionally, cookies may be installed on your device during your visit. The data collected also covers details like the individual web pages you browse, the websites that directed you to our Site, and how you interact with the Site. This type of information is collectively referred to as “Device Information.”
Here’s how we collect Device Information from the device you use to access the Site:
– “Cookies”: Cookies are small data files stored on your web browser and sent back to the Site during each visit. These files often include a unique anonymous identifier. You have control over whether websites can install cookies on your browser. To learn more about cookies and how to enable or prevent their use, visit http://www.allaboutcookies.org. You have the right to disable cookies from websites, including ours, through your browser settings.
– “Log Files”: Log files track user activity on the Site. These files record data such as your IP address, browser type, internet service provider (ISP), referring pages, and timestamps detailing your interactions with the Site.
– “Web Beacons”, “Tags”, and “Pixels”: These are electronic tools used to monitor and collect information about user interactions on the Site.
In addition to Device Information, further data is collected when you make a purchase or attempt to make a purchase through the Site. This includes your name, billing and shipping addresses, email address, and phone number. The information collected in this process is referred to as “Order Information.”
Whenever we mention “Personal Information” in this Privacy Policy, it encompasses both “Device Information” and “Order Information.”
Use of Collected Information
The website yourtrueglowshop.com utilizes the Order Information gathered during your visit to process and complete any purchases you make. This involves tasks such as processing payment details, organizing shipping arrangements, and preparing necessary shipping documents like invoices and order confirmations.
Additionally, we use the Order Information to maintain communication with you, monitor orders for possible fraudulent activity, and, with your consent, share marketing materials and promotional content related to our products and services.
Device Information is primarily employed to identify potential security risks or fraudulent activity, particularly through analyzing the IP address obtained during this process. Furthermore, this data helps us enhance and personalize your experience on the Site by generating insights, such as analytics on browsing patterns, to evaluate the effectiveness of our marketing strategies.
Distribution of Collected Information
We may share the personal information outlined under the “Personal Information” section with third parties, including:
WordPress: Our website’s online store operates through a service provided by WordPress. For details on how WordPress manages your personal information, please refer to their privacy policy at https://automattic.com/privacy/.
Google: We rely on Google’s analytics services to gain insights into how customers and visitors interact with our website. To learn more about how Google handles the personal information we share, visit https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics by visiting: https://tools.google.com/dlpage/gaoptout.
Additionally, we may disclose your information to comply with applicable laws, regulations, and legal obligations, such as responding to subpoenas, search warrants, or other lawful requests from authorities.
Security
We are committed to protecting your information. We will never sell, buy, share, exchange, or otherwise disclose any of our customers’ account or transaction data, as well as any additional personal information, to third parties. The only exceptions to this include sharing such information with the Acquirer, Visa/Mastercard Corporations, or complying with lawful government requests.
Do Not Track
Please note that our Site does not alter its data collection practices in response to do not track signals from your web browser.
Your Rights Regarding Personal Data
If you are a resident of the European Union, you have the right to access the personal information we hold about you. You may also request corrections, updates, or the removal of your data from our records. To exercise these rights, please reach out to us using the contact information provided at the end of this document.
Additionally, as a European resident, it is important to understand that we process your information primarily to fulfill any contracts we might have with you (for example, completing orders placed through our website) or to support the legitimate business purposes outlined above. Please note that your data may also be transferred to countries outside Europe, including Canada and the United States.
Data Retention
When you place an order on https://yourtrueglowshop.com, we reserve the right to store your order information in our records unless you specifically request its deletion.
Policy Updates
We retain the right to modify this policy at our discretion as circumstances require. Such changes may arise due to shifts in our practices, operational adjustments, or compliance with regulatory requirements.
Contact Us
For direct communication, reach out via email at support@yourtrueglowshop.com. Should you prefer to send a physical letter, you can use the address provided below. If you have inquiries about our privacy practices, suggestions to share, or wish to file a formal complaint, please address your correspondence to the following:
Email: support@yourtrueglowshop.com
Company Number: 17279007
Address: Flat 2, 30 Courtfield Gardens, London, England, SW5 0PH